Joyabazi's Privacy Policy — Your Data, Your Control

Welcome to Joyabazi. We understand how valuable your personal information is to you. That's why we've followed a clear and honest privacy policy from the very start — written in plain, easy-to-understand language, not complex legal jargon.

By continuing to use the Joyabazi platform, you are considered to have accepted this privacy policy. We never sell, misuse, or share your information with third parties without your consent.

Joyabazi collects two types of information — what you provide directly, and what is collected automatically while you use the platform.

Joyabazi collects information in several ways. You have the right to know about each of them.

• Registration Form: Information you provide when creating an account.
• KYC Verification: Via ID document and photo upload.
• Payment Transactions: Automatically processed during deposits and withdrawals.
• Cookies & Tracking: Automatically, while using the website and app.
• Support Contact: Records of conversations via live chat or email.
• Promotion Participation: When participating in bonuses or promotions.

All data collection is based on your informed consent. We do not collect information through any hidden means.

Joyabazi uses your data only for specific, legitimate purposes. No information is ever used for anything unnecessary.

Primary Use Cases:

• Account Management: Creating, verifying, and maintaining your profile.
• Payment Processing: Processing deposits and paying out winnings.
• Security Assurance: Preventing fraud, money laundering, and unauthorized access.
• Service Improvement: Analysing user experience to improve the platform.
• Contact: Important updates, transaction confirmations, and support services.
• Legal Obligations: To meet the requirements of regulatory authorities.
• Personalised Experience: Showing you content and offers tailored to your preferences.

Joyabazi never sells your personal data to third parties. However, limited information may be shared in certain specific circumstances.

Situations where information may be shared:

• Payment Processors: To process transactions via Mobile Pay, Nagad, and Rocket only.
• Legal Authorities: Mandatory compliance for legal orders or investigations.
• Security Partners: Data required by our fraud detection systems.
• Business Transfer: If Joyabazi merges with another company, the new party will be required to follow the same policy.

Your data is not shared for any purpose beyond those stated above.

Joyabazi uses industry-leading technology to protect your data. Our security systems are regularly updated and audited.

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall Protection: Preventing DDoS attacks and unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Masking: Sensitive information such as passwords is never stored in plain text.
• Limited Access: Only authorized personnel have access to specific data.

Joyabazi uses cookies on its website and app. Cookies are small data files stored on your device that help improve your experience.

Use of Cookies:

• Essential Cookies: Maintaining login sessions and security verification — the site cannot function without these.
• Preference Cookies: Remembering your language, theme, and interface preferences.
• Analytics Cookies: Understanding how often pages are visited — to improve our services.
• Security Cookies: Detecting repeated logins from the same device.

You can block or delete cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.

Joyabazi does not retain any data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

After account closure, certain data may be retained for a specified period due to legal requirements, after which it is permanently deleted.

If you have an account with Joyabazi, you have a number of rights regarding your information. We respect these rights, and you can exercise them at any time.

Joyabazi strictly prohibits the use of our platform by anyone under 18. We do not knowingly collect or store any personal data from minors.

If a minor creates an account using false information and is identified, the account will be immediately closed and all associated data will be deleted.

If you believe a minor is using your account or has registered on Joyabazi, please contact us immediately.

Joyabazi may update this privacy policy as needed. Any changes will be reflected in the "Last Updated" date at the top of this page.

For significant changes, you will be notified in advance via your registered mobile number or email. Minor updates will be reflected on the page only.

Continuing to use Joyabazi after any changes means you accept the updated policy. We recommend checking this page regularly to stay informed.

If you have any questions, complaints, or requests regarding this privacy policy, please get in touch. We respond promptly.